AI Customer Support Ticket Intent Classifier & Smart Dispatcher

Classify inbound customer inquiries, detect sentiment, and route to specialized support tiers.

System Overview & Capabilities

Automated support dispatch middleware connecting email inboxes, Zendesk, and live chat widgets. Employs natural language processing to categorize customer urgency, detect billing versus technical issues, and assign tickets with suggested draft responses.

Included Production Specifications

Real-time NLP intent classification with 96% accuracy across multilingual customer inquiries

Customer sentiment and churn-risk scoring with VIP tier escalation triggers

Automated draft response generation utilizing internal knowledge base documentation

Bi-directional sync with Zendesk, Freshdesk, Intercom, and custom CRM databases

Technology Stack & Runtime

Next.jsReactTailwind CSS

Base Project Scope

$3,000 USD

Fixed price · Milestone delivery · 30-day warranty

Estimated timeline: 2 – 4 Weeks

Full Source Code Handover

Signed Mutual NDA Upfront

Inquire About This Build

Inquiries sent directly to info@xoftsol.com

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